FAQ
Answers to the most common questions about the NAUTURON DIVE, shipping, warranty and ordering.
What is your return policy?
We accept returns within 14 days of delivery. The watch must be unworn, in its original condition, with all tags and packaging intact.
To initiate a return, please contact us at info@ikus-watches.ch before sending the watch back.
Return shipping costs are the responsibility of the customer, unless the return is due to an error by IKUS Watches or a product defect covered by mandatory consumer rights.
Do you offer a warranty?
Yes, all IKUS watches come with a 2-year international warranty covering manufacturing defects. This warranty does not cover normal wear and tear, water damage, or unauthorized modifications.
How long does shipping take?
Switzerland: approximately 2–4 business days.
European Union: approximately 5–10 business days.
Delivery times are estimates and may vary due to customs clearance, local postal services or other circumstances outside our control.
Do you ship internationally?
Yes. We currently ship within Switzerland and to selected European Union countries.
If your country is not available at checkout, please contact us at info@ikus-watches.ch and we will be happy to check the available shipping options for you.
How much does shipping cost?
Switzerland: Free shipping.
European Union: CHF 16.
IKUS covers more than half of the EU shipping costs, keeping your shipping fee at just CHF 16.
All shipments include tracking, insurance and signature on delivery.
Please note that orders shipped outside Switzerland may be subject to import VAT, customs clearance or carrier handling fees and, where applicable, customs duties. These charges are not included in the purchase or shipping price and are the responsibility of the recipient.
Are import taxes included for EU orders?
No.
For orders shipped outside Switzerland, import VAT, customs duties and carrier handling fees are not included in the product or shipping price.
These charges, if applicable, are collected by the local customs authority or carrier upon delivery.
Who assembles the watch?
Every IKUS watch is assembled and individually checked by founder Gionatan Mango in Zurich before it is shipped to the customer.
Quality and consistency are more important to us than mass production.
Which movement is inside the watch?
The NAUTURON DIVE is powered by the reliable TMI NH35 automatic movement.
It is well known for its durability, ease of servicing and proven performance, making it an excellent choice for an everyday mechanical watch.
Is the NAUTURON DIVE a limited edition?
No.
The first IKUS production batch consists of 50 watches.
This is not marketed as an artificial limited edition. Producing in smaller batches allows us to personally assemble, inspect and support every watch while building IKUS step by step.
Can I swim with the watch?
The NAUTURON DIVE is water resistant to 100 m / 10 ATM.
It is suitable for everyday wear, swimming and snorkeling.
Always ensure that the crown is fully screwed down before exposure to water.