Shipping policy
Last updated: September 2026
1. Shipping Origin
All orders are shipped from Switzerland.
IKUS Watches currently ships within Switzerland and to selected international destinations.
The countries currently available for delivery are shown during checkout.
If a country cannot be selected during checkout, regular shipping to that destination is currently not available.
2. Shipping Costs
Switzerland
Free shipping.
Shipments include tracking and, where applicable, signature on delivery.
European Union
Shipping to selected European Union countries costs CHF 16.
IKUS covers part of the actual EU shipping cost to keep the customer shipping fee at CHF 16 during the first launch phase.
EU shipments are sent with tracking, signature on delivery and carrier liability according to the selected shipping service.
Estimated delivery time: 5–10 business days after dispatch.
As Switzerland is not a member of the European Union, EU orders may be subject to import VAT, customs duties, customs clearance fees or carrier handling fees upon arrival in the destination country.
These charges are not included in the product price or shipping fee and are the responsibility of the recipient, unless expressly stated otherwise during checkout.
3. Order Processing
Orders are processed after successful payment.
Once an order has been dispatched, the customer will receive a shipping confirmation by email.
Where available for the selected shipping method, the shipping confirmation will include a tracking number or tracking link.
Orders placed on weekends or public holidays may be processed on the next business day.
4. Estimated Delivery Times
Unless otherwise stated on the product page or during checkout, the following estimated delivery times apply after dispatch:
Switzerland: approximately 2–4 business days
European Union: approximately 5–10 business days
These delivery times are estimates and are not guaranteed unless expressly stated otherwise.
International shipments may take longer due to circumstances outside the direct control of IKUS Watches, including:
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customs clearance;
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local customs authorities;
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public holidays;
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high parcel volumes;
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local postal or courier services;
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or other transport delays.
5. Tracking
Where tracking is included with the selected shipping method, the customer will receive a tracking number or tracking link after dispatch.
Please note that tracking information may take some time to become available after the shipment has been handed over to the shipping provider.
6. Shipping Within Switzerland
Orders delivered to an address in Switzerland are shipped domestically.
No foreign import duties or foreign import taxes apply to deliveries within Switzerland.
Any applicable Swiss taxes are handled in accordance with Swiss law and the information shown during checkout.
7. International Shipping and EU Deliveries
Switzerland is not part of the customs territory of the European Union.
As a result, international shipments may be subject to:
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import VAT;
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customs duties;
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customs clearance fees;
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handling charges;
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or other import-related charges imposed in the destination country.
At launch, import VAT, customs duties and carrier handling fees are not included at checkout unless expressly stated otherwise.
Duties and Taxes Not Included at Checkout
If import taxes, customs duties or other import charges are not expressly shown during checkout as included or prepaid, they are generally payable by the recipient.
Such charges may be collected by customs authorities, postal operators, courier companies or customs clearance providers.
IKUS Watches does not determine these charges and cannot guarantee their amount.
8. Customs Clearance
International shipments may be inspected or processed by customs authorities in the destination country.
The duration of customs clearance is outside the direct control of IKUS Watches.
Where necessary, the customer may be contacted by the shipping provider, customs clearance provider or customs authority to provide information required for import processing.
The customer is responsible for providing accurate information where reasonably required for customs clearance.
9. Correct Shipping Information
The customer is responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check:
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recipient name;
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street and house number;
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postal code;
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city;
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country;
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and any additional delivery information.
If you notice an error after placing your order, please contact us as soon as possible at:
We will try to correct the address before dispatch.
Once an order has been shipped, changes to the delivery address cannot be guaranteed.
10. Unclaimed or Undeliverable Shipments
If a shipment is returned to IKUS Watches because:
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an incorrect or incomplete shipping address was provided;
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the shipment was not collected;
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delivery attempts were unsuccessful due to circumstances attributable to the recipient;
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or the recipient refused delivery without a valid legal reason,
we will contact the customer after the shipment has been returned.
A new shipment may be arranged, subject to payment of any additional shipping costs actually incurred.
If a refund is requested instead, additional shipping, return transport, customs or handling costs actually incurred may be deducted from the refund where permitted by applicable law.
Mandatory consumer and withdrawal rights remain unaffected.
11. Damaged Shipments
Please inspect the package for visible damage when it is delivered.
If the package or product appears to have been damaged during transport, please contact us as soon as reasonably possible at:
To help us investigate the issue, please provide where possible:
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your order number;
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a brief description of the damage;
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photographs of the outer packaging;
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photographs of the inner packaging;
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and photographs of the damaged product.
Please keep the packaging until the matter has been resolved.
Failure to report transport damage immediately does not limit any mandatory statutory rights.
12. Lost Shipments
If tracking information has not been updated for an unusually long period or your order has not arrived within a reasonable time after the estimated delivery period, please contact:
IKUS Watches will investigate the shipment with the relevant shipping provider.
For sales to consumers, IKUS Watches bears the transport risk until the goods have been properly delivered to the customer or to a person authorised by the customer to receive them, unless mandatory applicable law provides otherwise.
13. Returns
Returns, refunds and statutory withdrawal rights are governed by our separate Return and Withdrawal Policy.
Please contact us before returning a product at:
We will provide you with the current return address and the relevant return instructions.
Return shipping costs are the responsibility of the customer, unless the return is due to an error by IKUS Watches or a product defect covered by mandatory consumer rights.
The business address of IKUS Watches should not automatically be used as the return address, as the return address may differ.
Any mandatory statutory rights remain unaffected.
14. Contact
For questions regarding shipping, delivery or an existing order, please contact:
IKUS Watches
Gionatan Mango
Libellenweg 5
8600 Dübendorf
Switzerland
Email: info@ikus-watches.ch
Website: www.ikus-watches.ch