Privacy policy

Last updated: August 2026

1. Who We Are

This Privacy Policy describes how personal data is collected, used and disclosed when you visit, use or make a purchase from www.ikus-watches.ch.

The data controller responsible for the processing of personal data is:

IKUS WATCHES
Gionatan Mango
Libellenweg 5
8600 Dübendorf
Switzerland

Email: info@ikus-watches.ch
Website: www.ikus-watches.ch

For the purposes of this Privacy Policy, “IKUS WATCHES”, “IKUS”, “we”, “us” and “our” refer to the business identified above.

2. General Information

The protection of your personal data is important to us.

We process personal data in accordance with applicable Swiss data protection law, in particular the Swiss Federal Act on Data Protection (FADP), and, where applicable, the General Data Protection Regulation of the European Union (GDPR).

This Privacy Policy explains:

  • what personal data we collect;

  • why we process it;

  • how we use it;

  • with whom it may be shared;

  • how long it may be retained;

  • and what rights you may have in relation to your personal data.

3. Personal Data We Collect

Depending on how you interact with our website and online shop, we may collect and process different categories of personal data.

This may include:

  • first and last name;

  • billing address;

  • shipping address;

  • email address;

  • telephone number, where provided;

  • order information;

  • products purchased;

  • order value and currency;

  • payment and transaction information;

  • customer account information, where applicable;

  • communications with IKUS WATCHES;

  • information relating to returns, refunds, repairs or warranty claims;

  • IP address;

  • browser information;

  • device information;

  • operating system;

  • website usage information;

  • cookie identifiers;

  • consent and privacy preferences;

  • information used for fraud prevention and security.

We only process personal data that is necessary or appropriate for the relevant purpose.

4. How We Collect Personal Data

We may collect personal data directly from you when you:

  • place an order;

  • create or use a customer account;

  • contact us by email or through our website;

  • request customer service;

  • submit a return or warranty request;

  • subscribe to our newsletter;

  • participate in a promotion;

  • or otherwise provide information to us.

We may also receive certain personal data automatically when you use our website, for example through cookies and similar technologies.

In addition, we may receive information from service providers involved in operating our online shop, processing payments, preventing fraud or delivering orders.

5. Purposes of Processing

We may process personal data for the following purposes:

  • processing and fulfilling orders;

  • confirming and managing payments;

  • shipping purchased products;

  • providing order and delivery updates;

  • communicating with customers;

  • providing customer support;

  • handling returns and refunds;

  • handling repairs and warranty claims;

  • preventing fraud, misuse and unauthorised transactions;

  • protecting the security of our website and online shop;

  • maintaining and improving our website;

  • managing customer accounts;

  • complying with accounting and tax obligations;

  • complying with legal and regulatory requirements;

  • establishing, exercising or defending legal claims;

  • sending newsletters and marketing communications where permitted;

  • analysing the performance and use of our online shop where permitted.

6. Legal Bases for Processing

Where the GDPR applies, we process personal data on one or more of the following legal bases:

Performance of a contract

We process personal data when it is necessary to fulfil an order, process a payment, deliver a product or otherwise perform our contractual obligations.

Legal obligations

We may process and retain certain information where required by tax, accounting, commercial or other applicable laws.

Legitimate interests

We may process personal data where necessary for our legitimate business interests, including:

  • operating and improving our online shop;

  • preventing fraud;

  • protecting our systems;

  • managing customer relationships;

  • resolving disputes;

  • and maintaining the security of our services.

These interests are balanced against your rights and interests.

Consent

Where required, we process personal data based on your consent.

This may apply in particular to certain cookies, analytics technologies and marketing communications.

You may withdraw your consent at any time with effect for the future.

7. Shopify

Our online shop is operated using the Shopify e-commerce platform.

Shopify provides the technical infrastructure required to operate the online shop, including functions relating to:

  • product pages;

  • shopping carts;

  • checkout;

  • customer accounts;

  • order processing;

  • payments;

  • fraud prevention;

  • security;

  • and website functionality.

As part of providing these services, Shopify may process personal data relating to customers and website visitors.

This may include:

  • contact details;

  • billing and shipping information;

  • order information;

  • transaction information;

  • IP addresses;

  • device and browser information;

  • cookie and website usage information.

Personal data processed through Shopify may be stored or processed in countries outside Switzerland or the European Economic Area.

Further information about Shopify's processing of personal data is available in Shopify's own privacy documentation.

8. Payment Processing

We offer various payment methods through our online shop.

Depending on the payment method you select during checkout, information required to process your payment may be transmitted to and processed by the relevant payment service provider.

This information may include:

  • your name;

  • billing address;

  • shipping address;

  • email address;

  • telephone number, where applicable;

  • order amount;

  • currency;

  • transaction details;

  • payment information;

  • IP address;

  • device information;

  • and information required for fraud prevention, security and regulatory compliance.

IKUS WATCHES generally does not receive or store complete credit card numbers, card security codes or login credentials used with external payment services.

Credit and Debit Cards

Our checkout supports various credit and debit card networks, including:

  • Visa

  • Mastercard

  • American Express

  • UnionPay

Card payments are processed securely through payment infrastructure integrated into our Shopify checkout.

The relevant payment service provider may process personal and transaction information for purposes including:

  • payment authorisation;

  • payment processing;

  • fraud prevention;

  • risk management;

  • security;

  • refunds;

  • and compliance with legal or regulatory obligations.

PayPal

If you select PayPal as your payment method, information required to process the transaction is transmitted to PayPal.

PayPal may process personal and transaction data for purposes including:

  • processing payments;

  • managing transactions;

  • fraud and risk prevention;

  • account security;

  • dispute resolution;

  • and compliance with legal and regulatory obligations.

The processing of your personal data by PayPal is also governed by PayPal's applicable Privacy Statement.

IKUS WATCHES does not receive your PayPal password or other PayPal login credentials.

Klarna

If you select Klarna as your payment method, information required to process the transaction may be transmitted to Klarna.

Depending on the payment option selected, Klarna may process personal and transaction information for purposes including:

  • payment processing;

  • identity verification;

  • payment administration;

  • fraud prevention;

  • risk assessment;

  • credit assessment where applicable;

  • and compliance with legal obligations.

The processing of your personal data by Klarna is also governed by Klarna's applicable Privacy Policy.

TWINT

If you select TWINT as your payment method, information required to process the transaction may be transmitted to TWINT and/or the payment service providers involved in processing the TWINT payment.

This may include transaction information and other data required to:

  • authorise the payment;

  • process the transaction;

  • prevent fraud or misuse;

  • ensure payment security;

  • and comply with applicable legal requirements.

The processing of personal data by TWINT is also governed by the applicable TWINT privacy information.

Additional Payment Methods

If additional payment methods are made available in the future, personal data required for payment processing may be transmitted to the respective payment service provider.

The processing of personal data by such providers is subject to their respective privacy policies.

9. Shipping and Logistics Providers

To deliver your order, we share the personal data necessary for shipment with the postal, shipping, customs or logistics providers involved in fulfilling the order.

Depending on the shipment, this may include:

  • your name;

  • shipping address;

  • email address;

  • telephone number, where required;

  • order or shipment information;

  • customs information;

  • and information required for delivery.

For international shipments, information may also be transmitted to:

  • customs authorities;

  • postal operators;

  • customs clearance providers;

  • transport companies;

  • or other competent authorities.

We only provide the information reasonably required to process and deliver the shipment.

10. Customs and International Deliveries

When an order is shipped internationally, certain personal and order information may need to be provided to customs authorities and logistics providers.

This may include:

  • recipient information;

  • shipping address;

  • description of the goods;

  • country of origin;

  • product value;

  • and other information required for customs clearance.

Such processing is necessary to fulfil the order and comply with applicable customs and import regulations.

11. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies are small files or pieces of information that may be stored on your device when you visit our website.

Some cookies are necessary for the operation of our online shop.

These may include cookies required for:

  • shopping cart functionality;

  • checkout;

  • payment processing;

  • security;

  • fraud prevention;

  • customer authentication;

  • language or regional settings;

  • and privacy preferences.

Other cookies and similar technologies may be used for:

  • website analytics;

  • performance measurement;

  • improving our website;

  • advertising;

  • and marketing.

Where required by applicable law, non-essential cookies and similar technologies are only activated after you have given your consent.

You can manage your cookie and privacy preferences through the privacy settings or cookie banner available on our website.

You may also be able to control cookies through your browser settings.

12. Analytics and Website Performance

We may use analytics and performance tools to better understand how visitors use our website.

Depending on the technologies enabled, information processed may include:

  • pages visited;

  • approximate geographic region;

  • browser type;

  • device type;

  • referral source;

  • interactions with the website;

  • and technical usage information.

Where consent is legally required, analytics technologies are only used after you have provided consent.

13. Newsletter and Marketing

If you subscribe to the IKUS WATCHES newsletter or otherwise consent to receive marketing communications, we may use your contact information to send you information about:

  • IKUS WATCHES;

  • new products;

  • product launches;

  • product availability;

  • brand news;

  • promotions;

  • and other relevant updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant email.

You may also contact us at:

info@ikus-watches.ch

Withdrawing your consent to marketing does not affect transactional communications that are necessary for an existing order or customer relationship.

You may therefore continue to receive communications such as:

  • order confirmations;

  • payment confirmations;

  • shipping notifications;

  • customer service messages;

  • and warranty-related communications.

14. Sharing of Personal Data

We do not sell personal data to third parties.

We may share personal data with third parties where necessary to operate our online shop, fulfil orders or comply with legal obligations.

Recipients may include:

  • Shopify;

  • payment service providers;

  • PayPal;

  • Klarna;

  • TWINT-related payment providers;

  • card payment processors;

  • shipping and logistics companies;

  • customs service providers;

  • IT and hosting providers;

  • email and communication providers;

  • analytics providers;

  • fraud prevention and security providers;

  • accounting or professional advisers;

  • and public authorities where disclosure is legally required.

Personal data is only shared to the extent reasonably necessary for the relevant purpose.

15. International Data Transfers

Some service providers used by IKUS WATCHES may process personal data outside Switzerland or the European Economic Area.

Depending on the service provider, data may therefore be processed in countries whose data protection laws differ from those of Switzerland or the European Union.

Where required by applicable law, appropriate safeguards are used for international data transfers.

Such safeguards may include:

  • countries recognised as providing an adequate level of data protection;

  • contractual safeguards;

  • standard contractual clauses;

  • or other legally recognised mechanisms.

16. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by applicable law.

The retention period may depend on:

  • the type of information;

  • the purpose of processing;

  • contractual obligations;

  • warranty periods;

  • accounting requirements;

  • tax requirements;

  • and other legal retention obligations.

Order, transaction and accounting records may therefore be retained for several years in accordance with applicable legal requirements.

Customer service, warranty and repair records may also be retained where necessary to document the customer relationship and fulfil our obligations.

When personal data is no longer required, it is deleted, anonymised or otherwise handled in accordance with applicable law.

17. Your Data Protection Rights

Depending on the law applicable to you, you may have certain rights regarding your personal data.

These may include the right to:

  • request information about personal data we process about you;

  • request access to your personal data;

  • request correction of inaccurate or incomplete information;

  • request deletion of personal data;

  • request restriction of certain processing;

  • object to certain processing;

  • withdraw consent at any time where processing is based on consent;

  • request the transfer of certain personal data in a commonly used format where applicable;

  • and lodge a complaint with a competent data protection authority.

These rights may be subject to legal requirements, exceptions and statutory retention obligations.

To exercise your rights, please contact:

info@ikus-watches.ch

We may ask you to provide information necessary to verify your identity before processing a request.

18. Withdrawal of Consent

Where we process personal data based on your consent, you may withdraw your consent at any time.

Withdrawal applies only to future processing and does not affect the lawfulness of processing carried out before your consent was withdrawn.

For marketing emails, you can withdraw your consent by using the unsubscribe link included in the email.

Cookie preferences can be adjusted through the privacy settings available on our website, where applicable.

19. Complaints

If you believe that your personal data has been processed in violation of applicable data protection law, you may contact us at:

info@ikus-watches.ch

Depending on the applicable law, you may also have the right to lodge a complaint with a competent supervisory authority.

In Switzerland, the competent federal supervisory authority is the Federal Data Protection and Information Commissioner (FDPIC).

If you reside in the European Union, you may also be entitled to contact the competent data protection supervisory authority in your country of residence.

20. Data Security

We and our service providers use appropriate technical and organisational measures designed to protect personal data against:

  • unauthorised access;

  • unauthorised disclosure;

  • accidental loss;

  • misuse;

  • alteration;

  • destruction;

  • and other unlawful processing.

Payment transactions are processed using secure and encrypted payment systems provided by the relevant payment service providers.

However, no method of transmission over the internet or electronic storage system can guarantee absolute security.

21. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

IKUS WATCHES is not responsible for the privacy practices, security or content of external websites.

When you leave our website and use a third-party service, the privacy policy of that third party applies.

22. Children's Privacy

Our products and online shop are not specifically directed at children.

We do not knowingly collect personal data from children in circumstances where parental or guardian consent would be required under applicable law.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be necessary due to:

  • changes to our services;

  • new payment or shipping providers;

  • changes to Shopify functionality;

  • new technologies;

  • or changes in applicable law.

The current version will always be published on our website.

The date of the most recent update is shown at the beginning of this Privacy Policy.

24. Contact

If you have any questions about this Privacy Policy, the processing of your personal data or your data protection rights, please contact:

IKUS WATCHES
Gionatan Mango
Libellenweg 5
8600 Dübendorf
Switzerland

Email: info@ikus-watches.ch
Website: www.ikus-watches.ch